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Claims Assistant

Claim report process

Not sure how to report a claim? Read our step-by-step guide, or

Select the type of damage:

Were you treated during your trip, or did you have to pay for medication, medical care, or hospitalization? Do you have an invoice? Did you have to cancel or interrupt your trip, accommodation, or flight? Are you dealing with delayed, damaged, stolen, or lost luggage? Did you cause injury or damage to someone else’s property? Did you miss your connection, or was your departure rescheduled? Are you dealing with long term health consequences resulting from an accident? Are you dealing with a shortened trip, an interruption, or an emergency situation? Are you facing an issue not covered by the other categories (e.g., car trouble)? Compensation from the airline processed via the Click2Claim website.

Others:

Event Tickets
Are you unable to attend an event you were looking forward to?
 Bicycles & E bikes
Are you dealing with theft or damage to your bicycle or e bike?
 Photography Equipment
Damage, loss, or theft of your camera or other photo gear.
 Watches & Jewellery
Damage, loss, or theft—whether at home or underway.
 Mobile Phones
Damage, loss, or theft—whether at home or underway.
 Cellphone screens
Submit your compensation claim through hlasimskodu.eu.
 Travel Agency Issues
Are you unable to go on your planned holiday due to your travel agency’s bankruptcy or insolvency?
 Musical Instruments
Damage, loss, or theft—whether at home or underway.
 Drones
Damage, loss, or theft—whether at home or underway.
 Laptops, Desktops, Monitors
Damage, loss, or theft—whether at home or underway.